In our faq's section below we try to answer some of the questions we are often asked. If you cannot find the answer you are looking for then please do contact us.
Do your products contain Palm Oil?
Our stance is that palm oil (and its derivatives) has never, and never will be in our products or the materials we use. We've been absolutely clear on this policy right from the outset. You can read more about our no palm oil policy and all the other detrimental ingredients we leave out of our natural skincare on our chemicals to avoid page.
Do your products contain any SPFs?
We don't add SPF to our products but you could add your favourite SPF to our cream and still apply. We believe it is probably better to safely enjoy the health benefits of limited sun exposure, and then apply a specific sun protection as required.
Do you ship to the US?
Yes we do ship to the US and have lots of very happy and loyal customers who live there. If your order totals more than £35, (excluding shipping) you can choose any 2 free samples from across our range too!
Do you ship to the rest of the world?
Yes we do ship to many countries around the world. Again, if your order totals more than £35, (excluding shipping) you can choose any 2 free samples from across our range!
Do you ship to Europe?
We are delighted ship to Europe, and are registered with the EU IOSS scheme. This ensures for orders up to the value of 150 EUR, VAT is displayed and payable at checkout. This ensures clarity of costs for you, with no additional handling charges, duties and surprise fees to pay! IOSS also gets higher priority clearance at customs. Please note orders over 150 EUR are not within the IOSS scheme and will incur duties, tax and handling charges. Countries outside the EU eg EEA countries are also not covered by the IOSS scheme.
You can find out more information about our international shipping
How much is shipping?
Shipping is automatically calculated at checkout so you can see exactly what your shipping cost will be. Our shipping is calculated on order weight to ensure it is as fair as possible.
Is your range plastic free?
Our full size products and samples are packaged in either glass or aluminium with refills packed in 100% recycled, fully recyclable plastic bottles. Find out more about our eco friendly packaging
How long does it take to ship my order?
Please allow 2-3 business days to process your order, occasionally this may be longer during busy periods. We handmake our products in small batches to ensure products reach you as fresh as possible which does take time! Once your order is ready to ship, in the UK the tracked 48 shipping service takes around 2 days. The rest of the world (tracked shipping) is approximately 7-10 business days, depending on location. For more details please see our delivery section
Do you have samples?
Yes we have sample sizes of our face products; face wash, exfoliant, day, night cream and serum. We always encourage those new to us to start with sample sizes first to see how they get on, and it is a great opportunity to see if the products suits your skin before making a full size purchase.
How do I get free samples if my order qualifies?
When your product total is £35 or more (excluding shipping), you can choose 2 free face samples from the dropdown menu on our basket page. You'll see the 2 free samples added to your basket. You can also add your samples to your basket whilst browsing the product pages. If the free sample(s) you have chosen aren't available then our team will choose the closest next available option for you.
Do you take back empties to refill?
We sell bulk refill sizes so you can refill your bottles with your favourite products. These are packed in 100% recycled plastic bottles which are also fully recyclable in your local household recycling collection service. We do not offer a returns service at present, as we think the carbon footprint of shipping empty product containers is not justified, in addition to the significant amounts of energy and chemicals used to sterilise containers safely for re-use. We do supply refill stores in the UK and we're expanding the network of local refill stores too.
Are your products gluten free?
Yes all our products are gluten free.
Do you test on animals?
Absolutely not! We are certified by PETA and we have never tested our ingredients or finished products on animals and we never will. Find out more about our animal testing policy
Are your products vegan friendly?
Yes! Our entire range is vegan friendly and is Vegan Approved by The Vegetarian Society.
Do you support charities?
At Conscious Skincare we always try and support local charities if we can, and donate products for raffles and local hospitals wherever possible.
One charity very close to our heart is Greenacres Animal Rescue in Pembrokeshire where we rescued our cats Inky and Hurshley! They support a huge number of vulnerable animals in difficult circumstances, so we are also asking for your support by donating a small amount at checkout, if you can!
We pass donations on monthly, and will keep you updated in newsletters and latest news articles.
