Shipping Policy

Shipping policy

Delivery 

The total cost of your order will be displayed before you pay. The postage and packaging costs are calculated automatically and will be shown on your order.

Our postage costs are weight driven to ensure the amount charged is as fair as possible, in accordance with Royal Mail guidelines.

We aim to dispatch your order within 2-3 working days of receipt of your order (with the exception of express delivery, UK only). This may vary according to events out of our control and during busy periods.

UK

- UK orders over £30.00 (ex shipping) now qualify for FREE delivery using the Royal Mail Tracked service detailed below.

- UK orders under £30.00 (ex shipping) will be charged at £4.49 and also delivered using Royal Mail Tracked 48

- Our standard delivery service uses Royal Mail Tracked 48, ensuring a high level of service for our customers with a delivery aim of 2 working days from dispatch. You should receive tracking information for your order via e-mail / text.

We aim for orders to be delivered in 3 - 5 working days from when your order is placed, using this option. We endeavour to ship orders as quickly as possible. We do not guarantee your order will be shipped in this timeframe. 

- Express Delivery aims to ensure delivery of your order in 2 business days for orders placed before 12 noon. This service will use a tracked DHL courier service or similar option.

Europe

All orders are shipped with the Royal Mail International Tracked service (full tracking is only available in certain countries) with delivery confirmation. Tracking is provided via e-mail.

This service has a delivery target time of 3-7 working days (from when your order is dispatched), but can be subject to delays eg customs, local postal services.

EU countries

Conscious Skincare is now registered for the IOSS scheme in order to provide a better and clearer level of shipping service for our EU friends.

What does this mean?

Orders up to EUR 150:

- VAT will be displayed and collected by us at checkout in accordance with your countries tax regulations. You will not need to pay further tax upon delivery of your order. In addition:

- No additional handling charges, no further duties to pay.

- Faster shipping due to expedited customs clearance.

So in summary you will clearly see at the time of ordering fees due on your order which will avoid the uncertainty of hidden tax, duties and handling charges!

Orders over EUR 150:

The IOSS scheme does not apply and orders will therefore be subject to taxes, duties and handling charges at point of delivery.

EEA countries, non EU countries

All orders will be subject to local taxes, duties and handling charges at point of delivery in accordance with your customs regulations.

Orders are shipped with Royal Mail Tracked International services as detailed above for Europe.

Examples of duties (guidance only - please check your local rules)

Norway - orders below NOK 3000 are not subject to duties but are taxed at your local rate

Switzerland - orders below CHF 64 are not subject to duties and tax, orders above CHF 64 and below CHF 100 are not subject to duties but are taxed at your local rate

United States and the Rest of the World

Orders are shipped with the Royal Mail International Tracked service with full order tracking available via e-mail (limited in some countries) and delivery confirmation.

Delivery costs are calculated at checkout and are weight driven in order to be as fair as possible.

This service has a delivery target time of 5 -7 working days for the United States or 7-14 business days for the Rest of the World (from when your order is dispatched), but can be subject to delays eg customs, local postal services.

Express international delivery can also be selected at checkout. This is a fully tracked service provided by DHL.

If you live outside the UK, your country inspects goods upon arrival. Sometimes they apply duties and taxes and a small clearance / handling fee. This depends on each countries customs policy, any trade agreements, and courier / mail companies handling fees (if applicable). Please note these charges are not included in our product or shipping costs.

Examples of duties (guidance only - please check your local rules)

Canada - orders below $20 are not subject to duties and tax, orders above $20 are subject to duties and tax

United States - orders below $800 are not subject to duties and tax

Australia - orders below $1000 are not subject to duties and tax

New Zealand - orders below $1000 are not subject to duties and tax

Product Availability

Please note, as products are handmade we do not carry large quantities of stock, but we will always ensure your order reaches you as soon as possible. If there is a problem with fulfilling your order we will contact you as soon as possible.

Should you require urgent delivery for a certain date, please contact us as we will always try to help.

Please note that delivery times will take longer over holiday periods such as Christmas and Bank Holidays.

We cannot guarantee delivery times for orders, including overseas packages, as these can be subject to delays caused by third parties, for example, customs or events outside of our control.

We use recycled or recyclable packaging and therefore we ask you to please dispose of any packaging appropriately.

Undelivered Items

Any items which Royal Mail cannot deliver are sent back to us by Royal Mail. Reasons for non- delivery may be incorrect or incomplete address provided at checkout or the item was not collected by the purchaser. Royal Mail charge us for the return and we reserve the right to pass this charge onto you.

Ownership of Goods

The goods remain the property of Conscious Skincare until paid for in full.

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